Return And Refund

Last updated: 17 November 2025

Thank you for shopping with Stairs Nosing Today. We want you to be confident when ordering from us, so this page explains exactly how returns, refunds and exchanges work.

Stairs Nosing Today is Trading Name Of Wolf Supplies Ltd, a company registered in the United Kingdom (Company No. 16070029), with our trading address at:
Unit 4 Atlas Estates, Colebrook Road, Birmingham, West Midlands, B11 2NT, United Kingdom.

If anything below is unclear, you can contact us using the details at the bottom of this page.

Return eligibility

We accept returns for products purchased through stairsnosingtoday.co.uk where:

  • You contact us within 31 days of delivery; and
  • The items are unused, uncut and uninstalled; and
  • The products are in their original condition and packaging, including any accessories or fixings supplied.

If you are unsure whether your item qualifies, please contact us before sending anything back.

Items that cannot be returned

To keep our pricing fair and avoid waste, the following are normally non-returnable unless they are faulty:

  • Custom-made or cut-to-size stair nosings made to your measurements
  • Special-order items sourced specifically at your request
  • Products that show signs of installation, cutting, drilling or adhesive use
  • Items not returned in a resellable condition (e.g. heavily marked, damaged, incomplete packaging)

If you are unsure whether your item can be returned, please contact us before placing your order.

Returning unwanted (change-of-mind) items

If you change your mind:

  1. Contact us at sales@stairsnosingtoday.co.uk with your order number and details of the items you wish to return.
  2. We will confirm whether the products are eligible and provide return instructions.
  3. You should package the goods securely so they are protected in transit.

Return shipping for unwanted items

  • For change-of-mind returns, you are responsible for the cost of sending the goods back to us using a tracked, reliable service.
  • We recommend keeping proof of postage and tracking until your refund has been processed.

If you would like us to arrange a collection (where available), we may deduct the agreed collection cost from your refund. We will always confirm any charges clearly before you decide how to proceed.

Restocking fees

We do not apply restocking charges or separate cancellation penalties.

Faulty, damaged or incorrect items

We aim to deliver your order in perfect condition. If you receive:

  • A damaged item
  • A faulty product
  • An item that is different from what you ordered

please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product, packaging and any labels

Where the product is confirmed as faulty, damaged or incorrect, we will:

  • Offer a replacement, repair (where appropriate) or full refund, and
  • Cover reasonable return or collection costs, or arrange collection ourselves.

We will not ask you to pay to return an item that is confirmed faulty or sent in error.

Want to cancel your order?

If you change your mind shortly after placing your order, please contact us as soon as possible.

  • You can request a cancellation up until your order begins processing in our warehouse (for example, once it has been picked, packed or allocated to a courier, it is usually too late to stop it).
  • Once an order has been processed and dispatched, it can no longer be cancelled in transit.

If you decide you no longer want the goods after they have been shipped, you will need to follow our standard returns process set out in this policy. In that case, return shipping for change-of-mind cancellations will be your responsibility.

Refunds

Once returned items have been received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds usually appear back in your account within 5 working days, depending on your payment provider.

We may make a reasonable deduction from your refund if returned items show signs of use, damage or missing parts beyond what is necessary to inspect them.

Exchanges

If you would like to exchange an item (for example, for a different length, colour or finish):

  • We may ask you to return the original item for a refund and place a new order, or
  • Where possible, we can arrange a direct exchange. Any price differences will be payable or refundable.

We will explain the best option when you contact us.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. You may have additional rights where goods are not as described, not fit for purpose or not of satisfactory quality.

How to contact us about returns

If you have any questions about returns or refunds, please contact:

Customer service hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT)