Privacy Policy

Last updated: 17 November 2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Stairs Nosing Today (Trading name of Wolf Supplies Ltd) collects, uses, stores and shares your information when you visit stairsnosingtoday.co.uk or contact us.

Wolf Supplies Ltd is a company registered in the United Kingdom, Company No. 16070029, with its address at:
Unit 4 Atlas Estates, Colebrook Road, Birmingham, West Midlands, B11 2NT, United Kingdom.

For privacy-related queries, you can contact us at sales@stairsnosingtoday.co.uk

Data we collect

We may collect and process the following types of personal data:

  • Contact details: name, billing and delivery address, email address, phone number
  • Order information: products ordered, payment method, delivery and billing details
  • Account details: if you create an account, login details and order history
  • Communication data: emails, messages and any information you provide when you contact us
  • Technical & usage data: IP address, browser type, device information, pages visited and interaction with the site (often via cookies or similar technologies)

How we use your data

We use your personal data to:

  • Process and fulfil your orders, including payment, delivery and customer service
  • Communicate with you about your orders, returns and support queries
  • Manage your account (if you choose to create one) and order history
  • Improve our website, products and services based on how customers use the site
  • Detect and prevent fraud or misuse of our website
  • Comply with legal obligations, tax and accounting requirements

Where you have explicitly agreed, we may also send you marketing emails about products or offers that may interest you. 

Legal bases for processing (UK GDPR)

We rely on the following legal bases to process your personal data:

  • Contract: to process your order and deliver products or services you purchase
  • Legal obligation: to meet legal, tax or regulatory requirements
  • Legitimate interests: we use your data to run and improve our website and services and to help prevent fraud, where this does not unfairly affect your rights
  • Consent: for certain marketing activities and for non-essential cookies, where required

Sharing Your Data

We do not sell your personal data.
We may share your data with:

  • Delivery and logistics partners to deliver your order
  • Payment providers to process payments securely
  • IT and hosting providers who help operate our website and systems
  • Professional advisers (e.g. accountants) where needed for business and legal purposes
  • Authorities or regulators where we are legally required to do so

These third parties are only given the information necessary to perform their services and are expected to protect your data.

International transfers

Some of our service providers may be located outside the UK or EEA. Where this happens, we take reasonable steps to ensure your data is protected, for example by using contracts that include appropriate data protection clauses or working with providers in countries with adequate data protection laws.

Data retention

We keep your personal data only for as long as needed:

  • To fulfil the purposes described above
  • To meet legal, tax and accounting requirements
  • To handle any disputes or claims

Order records are normally kept for several years as required by law. When data is no longer needed, we aim to delete or anonymise it securely.

Your rights

Under UK data protection law, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, where there is no good reason for us to continue processing it

  • Object to or restrict processing in certain circumstances

  • Withdraw consent where processing is based on consent (for example, marketing emails)

  • Request a copy of the data we hold about you

To exercise any of these rights, please contact us at sales@stairsnosingtoday.co.uk. We may need to verify your identity before responding.

Cookies and similar technologies

Our website uses cookies and similar technologies. These help us run the site smoothly and understand how visitors use it.

We use cookies to:

  • Support core functions of the site and keep it working properly
  • Remember some of your choices and improve your browsing experience
  • Understand how people use our pages so we can improve our services

You can manage or block cookies through your browser settings. Please note that if you block some types of cookies, certain parts of the website may not work correctly or may be less convenient to use.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend checking this page periodically.

Contact details

For any questions about this Privacy Policy or how we handle your data: